Returns & Exchanges
Our Guaranteed Service to You
At Banquet Tables Pro, we stand behind the quality of our products.
For Returns & Exchanges:
- Call 866-677-4227
- Contact Us
- Or Respond To Your Sales Receipt Email
What is Your Return Policy?
You may return new, unused, and re-salable items within 30 days of purchase.
Returns must have their original packaging materials.
No returns will be accepted without prior authorization from Banquet Tables Pro.
How will I receive my refund?
You will be refunded via the same payment method purchased with.
Are there fees for returns?
Yes. Returns are subject to a 15% restocking fee, and return shipping charges.
If the return is a result of our error, you will not be charged anything. You will receive a 100% refund once the items have been returned.
Freight Shipments: Please inspect all shipments before signing for them.
If an item arrives damaged, note "damaged" on the freight receipt. Items that arrive damaged, will be replaced by the same item.
UPS/FedEx Shipments: If you receive a damaged item.
Take a photo of the damage. Respond to your "sales receipt email" , and attach the photo.
If you only have a cell phone camera, or it makes it easier on you. Call and we will give you a cell phone number to send the photo to.